Technology Services

• The loading of software updates as required
• Update anti virus software and check virus scan logs
• Installation of new software or upgrades
• Relocating equipment, data cabling, loading software drivers
• Creating and deleting users as required
• Test tape and/or hard disk backup (restore test data) and clean tape drive heads
• Consultative advice, recommendations for future growth and stability
• Upgrades to existing equipment Monitoring stability of entire environment
• Checking cooling fans, cleaning/vacuuming PC’s in harsh environments

using the range of Microsoft Server Platforms including MS Server 2008, Small Business Server, MS Server 2012R2, MS SQL Server, MS Exchange Server and the workstation environments of XP, 7, 8.1 and 10 Professional. We supply, configure and support networks at YMCAs, hospitals, day surgeries, medical clinics, pharmacies, accountants, solicitors, real estate agents, lawyers and many other small businesses. Experts in networking and business solutions are always on hand to back up the Onsite support and service by our qualified engineers.

What is Special about being a Microsoft Silver Midmarket Solution Provider?

Qualified staff, competence and demonstrated capabilities form the basis of the Microsoft Certified Partner program.

As a Microsoft Silver Partner, Computer Initiatives employs minimum numbers of Microsoft Certified Systems Engineers (MCSEs) and Microsoft Certified Professionals (MCPs). Our technical staff has high levels of technical expertise, and proven ability to deliver solutions featuring Microsoft products. These MCSEs and MCPs have all studied for, and passed, certification exams developed by Microsoft.

Proven competency in implementing technology solutions based on Microsoft Windows Server and Windows Small Business Server operating system technology.

The use of the Cloud is becoming more popular and Computer Initiatives P/L is well positioned to help its business clients in consultancy of their needs, assessing the use they can make out of the myriad of Cloud services offered. From Microsoft Cloud solutions to outsourced IT infrastructure we can be of valuable service to our customers. Computer Initiatives P/L is a Telstra T-Suite Partner well qualified and experienced in providing Office 365 setup and support.

Minimise your IT downtime and failures.  We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support.

Reduce your IT support costs.  The ability to connect remotely to your IT systems to take corrective actions avoids expensive onsite callouts and is the key to CINet Managed IT Services. Proactive maintenance means fewer issues and less “unexpected” and costly onsite IT support work.

Fixed Fee IT management.  Our “all you can eat” fixed Managed Service fees deliver a predictable cost for supporting your IT systems. Have piece of mind when you know exactly how much you pay each month for your IT support no matter how many IT problems you have.

Method Summary:

1. Full monthly backup server(s) is done to external hard drives.   Rotation of 2 drives.
2. Copy taken to CI for restoration to Network Attached Storage (NAS) device (repeated monthly)
3. From then on, incremental backups are done to NAS device (at a set interval eg. every 2 hours)
4. Incremental backups are replicated via FTP connection to CI Server storage
5. Service and process monitored remotely weekly for disaster recovery plan
6. Testing of restoration to virtual server—every monthIn the event of a single server failure (hardware issue, Windows corruption, third party software)
7. The local NAS device containing the local backups can be used to restore the image of the server at a set point in time to a virtual server running on the remaining server.In the event of a total breakdown or disaster affecting one or both servers
8. Remote backup at Computer Initiatives is used to restore the images of the servers to a repaired server, or to loan server that is restored as a virtual server.

We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to our Operations Centre over a secure connection.

When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.

Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session “on demand”.

Installation of Firewalls and Anti Virus Software including, scans for Viruses and Malware and Software Updates to keep you secure.

Our monitoring systems will ensure your important business data is being successful backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.

Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT devices

Get an up-to-date view of the hardware and software in use across your business. Track software licensing, installation dates, locations and managed device hardware configurations.

Report on our levels of response to various IT Incidents and system health (performance, availability, security, software licensing, etc). We will deliver periodic reports that outline the results and value you are receiving through CINet Managed IT Services.